Archive of Our Own ^beta

Last November we asked the community to submit questions to our OTW volunteers in celebration of International Volunteer Day. In this series of posts we will spotlight some of our committees' responses.

The Communications committee (Comms) disseminates information to the general public, media, and fans. We draft and beta news posts and social media posts, and are often the first point of contact for anyone interested in the OTW.

We asked Comms for replies to your questions, and received a lot of feedback! Below you can find a selection of their answers:

Communications Committee Specific Questions

Question: We're so thankful for how fast you guys always respond when the ao3 website goes down. I was wondering what's the circus like behind the scenes when it happens? xD Do you usually first notice when we start panicking, or does someone keep an eye on it 24/7, do emails start flying from social team to it, is it usually scary or is it very organised and calm since you're so experienced, who makes the decision to pull the plug for a few hours if it's really bad and looks hopeless, stuff like this. Thank you!
Committee answer:
Accessibility, Design, & Technology (AD&T) and Systems (our two main technical committees) have already given their own replies to this, but from Comms’ end, we often are the ones that handle posting and disseminating information for downtimes! We work hand in hand with AD&T and Systems to ensure that we're distributing the most accurate and concise information to the public, and coordinate with our fellow volunteers to make sure that it’s sent out in time. We do our best to handle the public logistics so that our coders can focus on their own work!

General Questions

How many hours a week do you spend on your OTW volunteer work?

• It truly depends on the week! Typically I would say ~4 hours, for just keeping on top of things and my weekly tasks. It can be upwards of 10 if there's things outside of the norm or that require a bit of research. (Caitlynne)
• For me, it depends on the time of year most of all! As an Event Coordinator, half of the year I'd say it's ~2-6 hours a week. The bulk of our anniversaries and holidays converge into fall and winter, during that time it's more ~6-8 hours. (Elin)

How do you manage your volunteer time, and do you do the same thing every day like with a day job?

• I hop on my computer pretty frequently throughout the week, so I tailor my OTW time to when I'm on my PC. If there's a day I'm busy and away from my PC, I know I'll have to "catch up" the next day when I have time, so to speak. (Tiana)
• I try to check our chat tool/the Comms email when I can throughout the day and give a dedicated half hour or so on my laptop in the evenings. It doesn't always work out, but that's the goal! (callmeri)

What's your favorite part about volunteering at the OTW?

• I like that tending the little OTW!Tumblr corner of the landscape helps the whole fandom ecosystem. (Remi)
• The best part of volunteering at the OTW is the people, for sure! The social aspect is easily what motivates me the most to stay. I have made lots of friends and the Communications committee has been a really supportive environment! (stork)

What's the aspect of volunteer work with the OTW that you most wish more people knew about?

• We are fans just like you! There are so many different cultures and fandoms coming together every day to make the organisation run. (Tal)
• We are really big on emojis! The custom emoji feature on our chat tool is definitely getting a lot of mileage with us XD. Also, you can put OTW work on your resume if you want to. (stork)

What does a typical day as an OTW volunteer looks like for you?

• Check the Tumblr notes and ask box in the morning, before scrolling through my personal dash and then the tags the organisation follows looking for Things To Queue. Mosey through the #ao3 tag on occasion to reply or leave little notes to folks. Every day is similar, but none are The Same. (Remi)
• I often start by checking and responding to messages from other volunteers, and then make a list of current tasks to work on. Sometimes that means brainstorming activities for a special milestone, other times it's writing posts, or preparing for an event. (Elin)

What is your favorite animal? Alternatively, do you have a favorite breed of cat/dog?

• I love bats and think they're super cute, but identify with possums on an emotional level. (Caitlynne)
• My favorite animal is a saiga antelope. Fave dog breed: Irish wolfhound. (Communications volunteer)

Do you enjoy reading fanfic? If so, what's your favorite work on AO3?

• For a dyslexic person I seem to read A LOT of fanfic... I actually tend to read more on AO3 than actual books?? Anyway, my favourite of all time would have to be unholyverse. I don't think anything can beat that… (Gray)
• I love reading fic so much it's kind of concerning how many tabs I have open all the time. My favourite fic is locked but another fave is between the sheets by DasWarSchonKaputt. og. goat. mother. (choux)

Do you write any fanfic yourself? What do you enjoy about it?

• I do write. I enjoy the creativity and the ability to explore characters. (Communications volunteer)
• I do! It's my favorite hobby and one I neglected a bit last year. I hope to get back into the swing of it in 2026. (Tiana)

What fandoms are you (currently) in?

• I’m very active in the Dan and Phil fandom :3 (Gray)
• Mostly MDZS and IWTV for the past few years, but Heated Rivalry took over my brain so it looks like I'm getting on that ride. (callmeri)

Do you feel glad or proud to see fanfiction in your mother tongue?

• I'm also a tag wrangler, so I get to participate in tag translation (every tag wrangled needs to have a documented english translation). There aren't as many German works, but we have loads of German volunteers – this means there's often several of us running to translate whenever there's a German tag. it's really cool to see very specific cultural references in works! (Tal)
• I read a TON of socmed AUs in Filipino along with the Filipino fics in general! I'm super happy to see fanwork in Filipino and when a creator is Filipino as well! especially when I see actual locations or cultural tidbits getting referenced. (choux)

Thanks so much to every volunteer who took the time to answer!

(For more answers, check out this work on AO3, where we collect additional replies to each question!)

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

Last November we asked the community to submit questions to our OTW volunteers in celebration of International Volunteer Day. In this series of posts we will spotlight some of our committees' responses.

The Volunteers & Recruiting committee (VolCom) is in charge of inducting, retiring, and placing volunteers on hiatus. They handle personnel records and tool access, as well as assisting with the formation of new committees, subcommittees, and workgroups.

We asked VolCom for replies to your questions, and received a lot of feedback! Below you can find a selection of their answers:

Volunteers & Recruiting Committee Specific Questions

Question: Sometimes I want to help the OTW, and consider applying for a volunteer position like tag wrangling, but I don't have a lot of time to commit. Is there anything I can do sporadically, or without a lot of time per week?
Committee answer:
All of our roles come with a weekly time expectation—when we recruit for a role, we post a position description, it's listed there. For some roles, the time requirement starts at two hours per week, while for others it may be five hours or more. How this time is split up in a week depends a lot on the role.
If you find yourself not having enough time to volunteer, but still want to support the OTW, please take a look at our How You Can Help page.

Question: Since this is a non-profit organization, if I wanted to become a volunteer (for fun and because I care about the work being done here), would I be able to use my time as legitimate service hours? (for highschool for example)
Committee answer:
The OTW is a registered 501(c)(3) non-profit organization in the United States, but whether we are a good fit for legitimate service hours depends on the specific requirements your school/work/etc may have. Our volunteers usually do not volunteer under the name they use at school or at work, but if you are comfortable letting either your Chairs or the Volunteers & Recruiting committee know that name, you can receive a written proof of volunteering. If there are other requirements, e.g. a proof of volunteered hours, we can't guarantee that this will be possible for all roles. If you are considering this option, please reach out to the relevant committee via the contact form to discuss what's possible.

Question: Is there a limit to how many times someone can apply to volunteer and be rejected? How many times should you try before giving up? I've applied at least five or six times to different groups and I'm wondering if I should stop bothering you!
Committee answer:
We do not have a limit for applications to the OTW in general. However, if you've been repeatedly not accepted for a role, chances are that you are not fulfilling the requirements for that role. Additionally, some committees might have their own restrictions (see the recruitment post and/or position description). Please also consider your application quality and whether there are other reasons that might lead to you not being offered a role. You can email us and ask why an application was rejected - it depends on the committee how much feedback they are willing to give, as the goal is not to write the "perfect application". Our roles differ a lot in the skills required, so keep an eye out for other roles that might be better suited for your skill set!

Question: What types of things can be done by volunteers? I say this as someone who'd love to volunteer at some point in the future, but have no idea if I have any skill that would actually be helpful.
Committee answer:
The skill sets required from our volunteers depend a lot on the role: There are roles that require some kind of formal education or in-depth knowledge of a specific topic, such as being a lawyer or a financial analyst. Other roles, however, are teaching all required skills during the training period, for those roles it mostly depends on being the "type" for the role. For us in VolCom, it's more of the latter than the former. For example, our volunteers need to enjoy documentation work and ticking off tasks of to-do lists while being able to do work autonomously. There are many roles in the OTW that look for a specific type of person more than a person with a specific set of skills, or the skills are very transferable: Skills such as project management, navigating tricky interpersonal situations, dividing big-picture goals into actionable items, etc. If you keep an eye on our socials and the news posts, you will see us recruiting regularly. Each role comes with a position description that explains both what the volunteers in this role do, and what is required of applicants, so just watch out for a role that matches your skills and interests!

General Questions

How many hours a week do you spend on your OTW volunteer work?

• This tends to vary by week as well as by role! As a tag wrangler I used to spend about 3 hours a week on my fandoms, and though it has required some "pruning" of what fandoms I'm working on, most of mine were currently consistent enough that this is a pretty stable amount of time for me. For Volunteers & Recruiting, where I serve as both volunteer and co-chair, the time is a lot more fluid. For volunteer-specific tasks I can go between 5-10 hours a week, and for chair work that's an addition of another 3-5 hours per week. The work done isn't always in solid chunks of time -- I do try to count in the time I have even when I'm just catching up on messages from various other volunteers/committees, but in general that's where I've fallen. (Eevee)
• I'm a VolCom volunteer and it depends, but I'm mainly spending around 4 to 5 hours minimum working for my committee. It can go from processing inductions or removals or following up on a specific request we've received from an OTW member, which in this case is usually pretty easy, to bigger tasks like running recruitments or reviewing documents. In that last case, I like to take 2 solid hours during every work session to really dive into it. (Kalincka)

How do you manage your volunteer time, and do you do the same thing every day like with a day job?

• I usually block some time on my weekly calendar to get to it! Usually, I do OTW work in the evening, after I've come back from my day job. I work an 8-4, and I live fairly close to my workplace, which means that commuting doesn't eat up too much of my schedule. There are days when I don't do OTW work, but I always check my emails and Slack multiple times a day to make sure I'm not skipping something urgent. Tasks can vary so even if they're mainly cases, they vary, so I don't find it too repetitive! (Kalincka)
• I spend at least fifteen minutes every day on volunteering - keeping up with what's happening, seeing if there is anything urgent that needs to be dealt with. Usually, that means I look at my emails and our internal chat platform at least three to four times a day. This is mostly the same every day. I work on cases and on documentation frequently - sometimes that happens spontaneously, sometimes I block time in my personal calendar so I don't end up making other plans. This is not as regular and scheduled as me keeping track of what's going on in the organization and my committee, but it usually happens for a few hours every two to three days.
  I also have the benefit of having a very flexible daytime job and working a lot from home, which means a lot of my work days consist of me doing an hour of my paid job, an hour of OTW work, three hours of paid job, and so on.There are a lot of recurring tasks or categories of tasks, but it's still so many different categories of tasks that it's not getting boring. (corr)

What's your favorite part about volunteering at the OTW?

• I love meeting other volunteers and learning how the OTW works. I find it super fascinating to learn how such a large organization runs and at the same time meet the people behind the scenes of it all. (Bekyro)
• Getting to work together with so many people from all over the world who care for so many different fandoms. I have gotten to talk to people from so many countries that I would have never met otherwise. I also think that AO3 (and the whole OTW) defies a world in which value and worth are measured in financial units - we don't get paid, the writers on AO3 and Fanlore don't get paid, the readers don't get paid. Being a part of this awesome project makes me proud and happy. (corr)

What's the aspect of volunteer work with the OTW that you most wish more people knew about?

• We don't have shareholders or people with financial interests that tell us what to do. We're all regular fandom people who love fandom and want to maintain a place that's a home (an archive) to all transformative works. Sometimes, when I browse through discussions about the OTW, I get the feeling that people don't know that we are not a for-profit company, that we are not making any money, that every wrangled tag, every written news post, every design decision for AO3, every Fanlore policy, all of these things are made by fandom people in their free time. We're doing this not because we want to earn money with AO3 or the other projects, but because we love fandom and are dedicated to the OTW's mission. (corr)
• There is a lot more to the OTW than AO3! I encourage people to check out Open Doors and the other projects the OTW is holding up, it's worth a look. I know I've learned so much thanks to Fanlore, and I didn't even know that it was OTW volunteers that upheld this platform. (Kalincka)

What does a typical day as an OTW volunteer looks like for you?

• There's one thing that never changes, and it's checking emails/cases/messages. It's the foundation of my typical day. The tasks in themselves always vary. As a VolCom volunteer I'm pretty sure I do at least one removal per week. (Kalincka)
• I check my emails and our chat platform multiple times a day to monitor if something urgent comes up - as I get sent an email for every change in our cases, I also keep track of those like that. That's what I do every day. On days that I do active work, I focus either on documentation, training, or handling cases, and spend one to five hours doing that. (corr)

What is your favorite animal? Alternatively, do you have a favorite breed of cat/dog?

• My favorite animal are sheep! Unfortunately, I don't own any sheep. My favorite breed of cat is trash can kitty, all of the cats I have are the ones nobody at the shelter wanted, and they are the best cats I've ever met (I might be biased). (corr)
• I would have to say birds, especially parrots. I love Sun conures, but cockatiels are definitely high up there too (if they weren’t, my own would probably peck me) (yes, I am very biased). If we include fantasy creatures, dragons are also at the top (Bekyro)

Do you enjoy reading fanfic? If so, what's your favorite work on AO3?

• I love reading fanfic! It's the reason I stumbled upon the OTW in the first place. I wouldn't say I've got a single favorite fic in the entire world, but I keep a list. Off the top of my head, and since we're in an end-of-the-year period, I would heavily recommend reading this Klaus fic (formerly titled 'In the name of love'). It warms my heart every time (Kalincka)
• I do! While I do not have any favorite fic, as I read depending on my mood, I do have a bunch I keep returning to. I’m scared to check how big my collection of fics I reread has gotten nowadays. (Bekyro)

Do you write any fanfic yourself? What do you enjoy about it?

• I do, even if it's less than I'd like due to lack of time. I have about 350k words published on AO3 and half a million in drafts, which is what I wrote in the last four years.
  I like to get my readers to yell at me. My writer discord is really good at getting upset with me, if I'm not being insulted for hurting their feelings, I didn't do my job right. I am mostly a character-driven writer, and I like to put my characters into situations or make them face negative consequences. I also love to write healing, but I am decidedly not a fluff writer - the things I write as comfort for myself tend to get comments of people saying that I still hurt them. (corr)
• I do, though ironically not as much since I started volunteering for the OTW. I love expanding on the worlds given to us, doing missing scenes, fixing tragedies from canon, or imagining canon-compliant AUs (I promise, these are possible!). (Eevee)
• I do not, to the despair of my fic writing friends. Although I may give it a try sometime if the mood strikes. (Bekyro)

What fandoms are you (currently) in?

• I've not been super active in fandom spaces lately, but the last time I was active was in Haikyuu!! and SK8. Recently I've fallen into a danmei rabbit hole starting with 2ha but I haven't read/written much in it. I also read a lot of bl manhwa/manga! (Eevee)
• A few years ago, I read this questionable book series called All For The Game by Nora Sakavic, and I have accepted my fate of living in this fandom. I love-hate the books, I love-hate the fandom, and I have found amazing friends in the fandom. Apart from that, I read a lot fandom-blind, as I am looking for specific kinds of stories or tropes. (corr)

Do you feel glad or proud to see fanfiction in your mother tongue?

• I love that they exist! I think AO3 was one of the first sites where I saw the language I grew up speaking as an option and something about that felt so validating? I don't read in my native language, but I come across them when translations are requested for tags in my native language and I'm always so excited when they show up. (Eevee)
• While I don’t read any of them myself, I do find it nice knowing they exist. Especially as my native tongue is a smaller one, and it normally tends to drown among the countless bigger languages that exists (Bekyro)

Thanks so much to every volunteer who took the time to answer!

(For more answers, check out this work on AO3, where we collect additional replies to each question!)

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

On December 5, people all over the world observed International Volunteer Day (IVD) to acknowledge the work of volunteer workers everywhere, and their efforts, dedication, and passion. Since its conception in 1985, IVD has invited us to recognize the ways in which volunteers contribute to communities and are at the forefront of many people-led initiatives.

Here at the Organisation of Transformative Works (OTW) we depend entirely on that drive, as our organization is 100% volunteer-run! Our volunteers handle our strategic planning, administration, infrastructure, development, any day-to-day tasks required in running a non-profit organization, and so on. Volunteers aren't just the backbone of the OTW, they are its whole skeleton!

Have you ever wondered what a day in the life of an OTW volunteer looks like? The answer is: It's hard to say! Depending on where in the OTW they are active, their tasks and responsibilities can look very different from those of the next volunteer. Volunteers also work a very wide range of weekly hours, depending on their position(s) and availability: anything from one hour to over twenty hours a week!

For this IVD, we wanted to give you a chance to get to know those volunteers behind the scenes of the OTW and its projects. That is why we sent out a call across our social media for you to send us your most burning questions.

Here are some of those questions with answers from our volunteers!

Questions for Specific Committees

• Question for the Policy & Abuse committee:
  How often do you deal with people who want to censor something on AO3? Is it a common complaint?
  Committee Answer:
  AO3 frequently receives complaints about "offensive content", which includes suggesting that we should remove or censor content that is allowed on AO3. In the past five years, complaints about offensive content have consistently been one of the top three types of Policy & Abuse tickets, albeit not the largest. The Policy & Abuse committee regularly publishes a breakdown of the previous year's tickets, which for 2024 can be found here. Information about 2025's tickets will be available in a newsletter early next year.
• Question for the Volunteers & Recruiting committee:
  What types of things can be done by volunteers? I say this as someone who'd love to volunteer at some point in the future, but have no idea if I have any skill that would actually be helpful.
  Committee answer:
  The skill sets required from our volunteers depend a lot on the role: There are roles that require some kind of formal education or in-depth knowledge of a specific topic, such as being a lawyer or a financial analyst. Other roles, however, are teaching all required skills during the training period, so for those roles it mostly depends on being the "type" for the role. For us in VolCom (Volunteers & Recruiting Committee), it's more of the latter than the former; for example, our volunteers need to enjoy documentation work and ticking off tasks from to-do lists while being able to do work autonomously. There are many roles in the OTW that look for a specific type of person more than a person with a specific set of skills, or the skills are very transferable: Skills such as project management, navigating tricky interpersonal situations, dividing big-picture goals into actionable items, etc. If you keep an eye on our socials and the news posts, you will see us recruiting regularly. Each role comes with a position description that explains both what the volunteers in this role do, and what is required of applicants, so just watch out for a role that matches your skills and interests!

General Questions across Committees

• How many hours a week do you spend on your OTW volunteer work?
  For myself on Systems, it varies. I usually spend at least an hour a day between checking in on alerts, tickets, and responding to any inquiries from other committees internally. It usually ends up being more, as some of those requests are more involved than others. Any time there's an outage or issue, the number of hours usually goes much higher. (FrostTheFox, Systems committee chair)
• How do you manage your volunteer time, and do you do the same thing every day like with a day job?
  What I do each day varies based on what events are coming up for Board and the OTW! We may be working on research projects, preparing for a public Board meeting, replying to questions from the public, or many other things. The variety is a huge part of why I enjoy what I do honestly. I wouldn't enjoy it as much if it was the same every day. Volunteering for the OTW is nice because by and large, you get to pick what ours and schedule you'd like to have. I personally try and block out sections of my time to work on OTW-related tasks and do occasional checking in outside of this time. (therealmorticia, Board Assistants Team committee chair)
• What's your favorite part about volunteering at the OTW?
  Assisting AO3 users, most notably Vietnamese and Chinese users, in my capacity as Support volunteer. Some weeks when the stress from my other OTW roles catches up to me, doing Support work and answering Support tickets remind me of the reason why I started this whole endeavour in the first place: I want to give back to fandom and help AO3 users navigate the Archive a little bit easier. (Anh Pham, Support committee)
• What's the aspect of volunteer work with the OTW that you most wish more people knew about?
  Sometimes the things you think will be simplest are the hardest, and vice versa. Personally, I've had to nix features I really wanted myself because they just wouldn't be practical given our volume of users and current resources. (Accessibility, Design, & Technology committee volunteer)
• What does a typical day as an OTW volunteer looks like for you?
  I volunteer as an Open Doors Administrative Volunteer and as an Open Doors Chair Assistant. Both are project management-oriented roles: I help manage archive imports and the committee itself! I start my volunteering time by checking on the status of my archives, answering questions as they arise, making sure archive import tasks are progressing along - it's always something different! I also work on various projects for committee management, such as documenting workflows and new procedures or running weekly working meetings. (Kayla, Open Doors committee)
• What is your favorite animal? Alternatively, do you have a favorite breed of cat/dog?
  Aside from cats & dogs, my favorite animal is a sloth. They’re mood and they sound really funny (look it up on youtube!). Favorite dog breed is airedale terrier, because my boyfriend has one and she’s hilarious. She lives with his mom now that he’s studying/working in my city, and I’ve only seen her a few times, so I’m convinced she thinks I’m some sort of weird extension of my bf that just randomly appears every 6 months or so. (kati, Translation committee)
• Do you enjoy reading fanfic? If so, what's your favorite work on AO3?
  I do! Finding a favorite was the hardest thing I've ever done and I had to dig through my bookmarks, anything by author hanville would make the cut, to be honest, but my absolute favorite is mosaic broken hearts with this is me trying as a really, really close second. (Camila Lopez, Tag Wrangling committee)
• Do you write any fanfic yourself? What do you enjoy about it?
  I write so many fics. @.@ It's a lot of fun to explore favourite characters in new ways, and to get to expand the worlds in which they live. I'm also cursed to have very few fandoms in which my favourite characters or ships have a lot of content, so I end up having to make it all myself. (Fun fact: I actually found my partner due to a rare pair!) (C, AO3 Documentation committee)
• What fandoms are you (currently) in?
  Well, Heated Rivalry obviously. I'm also really into Fallout, The Pitt, and Formula 1 RPF. (I'm not even a sports person. I don't know how I ended up in sports RPF, yet here I am.) (Whatsit, Policy & Abuse committee)
• Do you feel glad or proud to see fanfiction in your mother tongue? I grew up in German fandom, and I owe some German fandom writers a lot when it comes to my own existence in fandom. I very much stay away from it now lmao. I can't handle anything remotely smutty written in German, and some peculiarities of fanfiction that I can tolerate in English are a dealbreaker in German, as well as grammar and punctuation. I do love that it exists - fanfiction and fandom in general is an amazing space that should not be limited by the language one speaks. (corr, Volunteers & Recruiting committee)

(For more answers from our volunteers, check out this work on AO3, where we'll post additional replies to each question!)

We are exceedingly grateful to all volunteers who have taken time out of their day to compose answers, and for the amazing work they do at the OTW on a daily basis! They are the lifeblood of the OTW, AO3, and our other projects!

If you too want to become part of the OTW and help out as a volunteer, keep an eye on our recruitment posts! And if you're afraid of missing a post, no worries: You can subscribe to our monthly OTW News by Email service for a neat summary of what's currently happening at the OTW!

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

In 2020, the Organization for Transformative Works (OTW) made a commitment to our users, members, and volunteers that we would work towards making our organization and our projects more welcoming and inclusive to fans of color, and preventing and combating racist harassment on our platforms.

We provided an update on this work in 2023, acknowledging that progress had not been as fast as we had hoped, sharing details of the changes that had been made by that point, and laying out the road ahead.

Today we are delighted to share that we have fulfilled the last of the promises we made to you back in 2020. While we celebrate the hard work and dedication to improvement that has taken us to this point, we also regret that it has taken us five years to get here. We are sincerely grateful for all the support we've received from our users, members, and volunteers to complete this work, and we apologize that it has taken this long to do so.

This post lays out both the progress we've made and the specific ways our 2020 promises have been fulfilled, as well as what is coming next and how we will ensure that our work doesn't stop here.

What We've Done

Since our update in 2023, we have completed the following goals to help protect our users and volunteers against harassment:

1. Reviewed and updated the AO3 Terms of Service (TOS) and TOS FAQ. You can read more about this update in the news post announcing the TOS review as well as the accompanying review guide. For some key highlights, we:
   1. Simplified the language and removed redundancies throughout the TOS in order to improve readability for all users, including those who may have English as an Additional Language (EAL);
   2. Generalized the Abuse Policy to provide the AO3 Policy & Abuse committee (PAC) with greater flexibility to determine how to address harassment and other TOS violations; and
   3. Reviewed the existing mandatory Archive warnings and considered new ones.
2. Improved admin tools, particularly for the Policy & Abuse committee so that they can more easily handle Abuse reports.
3. Implemented improvements to AO3 to help curate your Archive experience, including:
   1. Expanded blocking features to cover more situations, including preventing unsolicited gifts from blocked users and preventing kudos from users you've blocked.
   2. Further limiting how guest users can interact with you, such as stripping embedded images in guest comments and adding a preference to prevent guests from replying to your comments on other users' works and on news posts.
   3. Restarted the creation of "No Fandom" canonical additional tags to allow users to more easily filter in and filter out for concepts as they want. Read more about new canonicals in the Tag Wrangling news posts.
   4. Implemented collection tags and improved collection filters.
4. The Diversity Consultant Research Officer completed their internal review, engaged with contractors, and made a culture audit firm recommendation to the OTW Board in 2023.
1. Following that recommendation, the OTW contracted with an audit firm and underwent a months-long organizational culture audit that included interviews with volunteers at every level of the organization and in every committee.
2. The Board, working with the firm and OTW volunteers from several committees, created an Organizational Culture Roadmap of items that need to be addressed and changed to promote a healthier and safer OTW for all our volunteers.
3. To ensure the completion of these goals, we established the OTW Culture Roadmap Workgroup. This is an independent body from the Board so that this work is unaffected by Board turnover. This work remains ongoing and will continue long beyond this update.
5. Made multiple changes to the procedures of public Board meetings and Board communications generally, to improve transparency regarding Board work and OTW progress. This includes:
1. Implemented a new moderation system for public Board meetings, as of the November 2023 public meeting, allowing the Board to address questions raised during public meetings; since the July 2024 public meeting, started addressing questions submitted asynchronously from people who can’t attend the meeting live.
2. Implemented professional customer relationship management tools for Board work and Board email/communication.
3. Released bi-weekly internal updates regarding Board and BAT work to OTW volunteers.
6. Created two new committees and two new subcommittees to better support the completion of these goals and our long-term sustainability as an organization:
1. Internal Complaint and Conflict Resolution: subcommittee responsible for addressing volunteer complaints and conflicts independent from involved committees.
2. News Post Moderation: subcommittee responsible for moderating comments on AO3 and OTW news posts, ensuring they abide by the OTW News Post Moderation Policy.
3. Board Assistants Team: committee assisting the OTW Board of Directors with administrative tasks and project management.
4. User Response Translation: committee responsible for addressing PAC and Support’s translation needs in specific high-need languages.
7. Completed and published a Whistleblower Protection Policy to outline and enshrine the protections for people who make reports about misconduct in the OTW.

What We're Doing

We know that creating a safer environment for our users and volunteers is an ongoing responsibility, and we remain deeply committed to addressing harassment with both urgency and care. While the steps outlined in our 2020 statement marked an important beginning, we recognise that true progress requires continuous effort beyond fulfilling those initial commitments. We are dedicated to building on that foundation with transparency, accountability, and compassion.

We are committed to and already continuing to work beyond our 2020 promises to ensure that this work does not end here. Some examples of our ongoing commitment include:

1. Completing the ongoing project to review the OTW Code of Conduct in full, bringing it into line with industry standards and updating it in collaboration with volunteer feedback;
2. Supporting the ongoing development and growth of the Internal Complaint and Conflict Resolution subcommittee;
3. Working on the 2023-2026 Strategic Plan's Diversifying Spaces goals; and
4. Making AO3 more accessible for EAL users through our ongoing internationalization efforts. We've recently finished preparing all emails for translation and are continuing to work on other parts of the site.

Moving Forward

Looking forward to the future, we want to maintain our progress in this area and continue to improve transparency about changes within the OTW. We will make efforts to share information about updates like these in the monthly newsletter and our quarterly public Board meetings on Discord (you can also find updates from our quarterly meetings in our meeting minutes).

We appreciate your ongoing support and patience throughout these efforts, and we offer our sincerest apologies for the extended time required to fulfill our promises. Although progress has been slower than anticipated, we are very excited to share that our major goals are now complete and we are committed to continuing improvement into the future.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

AO3 Tag Wranglers continue to test processes for wrangling canonical additional tags (tags that appear in the auto-complete) which don't belong to any particular fandom (also known as "No Fandom" tags). This post overviews some of these upcoming changes.

In this round of updates, we continued to streamline creating new canonical tags, prioritizing more straightforward updates which would have less discussion compared to renaming current canonical tags or creating new canonical tags which touch on more complex topics. This method also reviews new tags on a regular basis, so check back on AO3 News for periodic "No Fandom" tag announcements.

None of these updates change the tags users have added to works. If a user-created tag is considered to have the same meaning as a new canonical, it will be made a synonym of one of these newly created canonical tags, and works with that user-created tag will appear when the canonical tag is selected.

In short, these changes only affect which tags appear in AO3's auto-complete and filters. You can and should continue to tag your works however you prefer.

New Canonicals

The following concepts have been made new canonical tags:

• Angst with a Bittersweet Ending
• Angst with a Hopeful Ending
• Angst with a Sad Ending
• Angst with No Happy Ending
• Characters Yelling or Screaming
• Cheek Kisses
• Hand Kisses
• Domdrop
• Farming and Ranching
• Figure Skating
• Flower Symbolism
• Ghost Stories
• Giant/Tiny Relationships
• Internalized Victim Blaming
• Long Chapters
• Short Chapters
• Mating Cycles
• Near Drowning
• Non-Sexual Spanking
• Pining While Fucking
• Platonic Yandere
• Pumpkin Carving
• Rapid Pregnancy
• Right Person Wrong Time
• Robot Gore
• Ruined Orgasms
• Soft Dom Characters
• Throuples | Triad Relationships
• Wank and Tell | Creator is Open to Comments about Masturbating to This Work
• Will They Won't They Relationships

In Conclusion

While some of these tags may be tags and concepts you're intimately familiar with, others may be concepts you've never heard of before. Fortunately, our fellow OTW volunteers at Fanlore may be able to help! As you may have seen in the comments sections of previous posts, Fanlore is a fantastic resource for learning more about these common fandom concepts, and about the history and lore of fandom in general. For the curious, here's a quick look at a few articles about concepts related to this month's new canonical tags:

• Angst
• Big Guy, Little Guy
• Height Difference
• Flower Symbolism
• Ghosts
• Mating Cycles
• Pining While Fucking
• Throuples
• Wank and Tell
• Yandere

While we won't be announcing every change we make to No Fandom canonical tags, you can expect similar updates in the future about tags we believe will most affect users. If you're interested in the changes we'll be making, you can continue to check AO3 News or follow us on Bluesky @wranglers.archiveofourown.org or Tumblr @ao3org for future announcements.

You can also read previous updates on "No Fandom" tags as well as other wrangling updates, linked below:

• Past "No Fandom" Additional Tags Updates and 5 Things Said by Wrangling Volunteers
• Past Fandom-Specific and "No Fandom" Tag Wrangling Change Posts

For more information about AO3's tag system, check out our Tags FAQ.

In addition to providing technical help, AO3 Support also handles requests related to how tags are sorted and connected.​ If you have questions about specific tags, which were first used over a month ago and are unrelated to any of the new canonical tags listed above, please contact Support instead of leaving a comment on this post.

Please keep in mind that discussions about what tags to canonize and what format they should take are ongoing. As a result, not all related concepts will be canonized at the same time. This does not mean that related or similar concepts will not be canonized in the future or that we have chosen to canonize one specific concept in lieu of another, simply that we likely either haven’t gotten to that related concept yet or that it needs further discussion and will take a bit longer for us to canonize it as a result. We appreciate your patience and understanding.

Lastly, we're still working on implementing changes and connecting relevant user-created tags to these new canonicals, so it’ll be some time before these updates are complete. If you have questions about specific tags which should be connected to these new canonicals, please refrain from contacting Support about them until at least three months from now to give us adequate time to do so.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

The Randall Morgan Memorial Archive, a Queer As Folk (US) fanfiction archive, is being imported to the Archive of Our Own (AO3).

This memorial account was set up with the assistance of Open Doors and Irishcaelan, the maintainer of Randall’s personal website, Randall’s Rambles. Randall also wrote under the pseudonym Brian Hennessey. Randall Morgan was taken from us in 2013, and this site is a permanent place where the fanworks he so loved to create will go on.

Open Doors will be working with Irishcaelan to import Randall Morgan’s works into a separate memorial account on the Archive of Our Own. As part of preserving his works in their entirety, all graphics currently in his works will be hosted on the OTW's servers, and embedded in their own AO3 work pages.

We will begin importing works by Randall Morgan to the AO3 after December. You will find them on the RandallMorgan_memorial account.

We'd also love it if fans could help us preserve the story of Randall Morgan and Randall’s Rambles on Fanlore. If you're new to wiki editing, no worries! Check out the new visitor portal, or ask the Fanlore Gardeners for tips.

We're honored to be able to help preserve the works of Randall Morgan, and while we mourn the loss of Randall, we also realize that we are fortunate that he had a friend who was given permission to collect and preserve his works on the AO3 so that they will not be lost. Thinking about the death of a fandom friend may be difficult, but it can also be an opportunity to consider what will happen to your fanworks and accounts and those of your friends after your deaths. The Archive of Our Own has an option to name a Fannish Next of Kin, someone who would be able to gain access to your accounts in the case of your death or incapacitation. By naming someone who can act on your behalf, you can decide ahead of time how you want your AO3 accounts handled going into the future.

- The Open Doors team and Irishcaelan

Commenting on this post will be disabled in 14 days. If you have any questions, concerns, or comments regarding this import after that date, please contact Open Doors.

The Organization for Transformative Works (OTW) Board of Directors is saddened to announce that Erica Frank and Kathryn Soderholm have resigned from their roles as Board Directors for personal reasons. Their resignations are effective as of December 11, 2025.

Erica was elected to her seat in 2024, and her term was set to end in 2027; her seat will be filled in the upcoming election as a one-year term. Kathryn was elected to her seat in 2023, and was already scheduled to be replaced in the upcoming election. In the meantime, both of their seats will remain vacant.

We would like to thank Erica and Kathryn for their service as members of the Board and for their years as OTW volunteers. We wish them all the best in their future endeavors.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

I. SPOTLIGHT ON FANLORE

In November, Fanlore ran the Fanlore No Fault November challenge: a catch-up event for earlier badges editors missed! The challenge ran from November 16 to 30, with many editors participating and earning badges from previous months.

Curious about editing Fanlore? Check out the New Visitor Portal and Tutorial for getting started!

II. ARCHIVE OF OUR OWN

On November 14, we celebrated AO3's 16th anniversary! \o/

Accessibility, Design & Technology continued to prepare emails for translation and improved how the download and chapter index menus behave with each other on smaller screens.

AO3 Documentation updated the Contacting the Staff FAQ.

Open Doors finished importing Oz Magi, an Oz annual gift exchange, and Stayka's Saint Seiya Archive, a Saint Seiya archive. They also shared an annual roundup of the fanzine collections created in the last year for fanworks imported through the Fanzine Scan Hosting Project (FSHP) and announced the upcoming import of a Harry Potter archive, PhoenixSong.

In October, Policy & Abuse received 5,061 tickets, setting a record high for the third month in a row. Support received 3,043 tickets. Tag Wrangling wrangled over 600,000 tags, or over 1,380 tags per wrangling volunteer.

Tag Wrangling also continues to create new "No Fandom" canonical tags and announced a new batch of tags for November.

III. ELSEWHERE AT THE OTW

TWC continues to prepare for the two upcoming 2026 special issues: "Disability and Fandom" and "Gaming Fandom". The submission deadline for the two 2027 special issues, "Music Fandom" and "Latin American Fandoms", is also quickly approaching on January 1.

In November, the OTW filed an Amicus brief in the United States Supreme Court, arguing that the Supreme Court should clarify the rules surrounding who can challenge a trademark registration application. In a case involving whether someone should own the trademark "Rapunzel" for dolls of the character Rapunzel, the OTW argued that the Trademark Office should consider the interests of the public—including fans—in deciding whether to award private ownership over a word or symbol that may be in the public domain.

Legal also worked with Communications on a news post about recent legislation and have responded to a number of comments and queries on this post and other issues.

IV. GOVERNANCE

Board continued work on annual turnover and meeting with all committees. They made progress on the OTW Procurement Policy and expected to get it finalized soon. They, along with the Board Assistants Team, also continued to work with Volunteers & Recruiting and Organizational Culture Roadmap on the ongoing Code of Conduct review.

Development & Membership has been catching up on post-Drive tasks.

V. OUR VOLUNTEERS

December 5 was International Volunteers Day! As a volunteer-run organization, the OTW would not be possible without the support and diligence of our volunteers. We thank all our volunteers, past and present, for the work they've contributed to the OTW.

If you're curious about volunteering for the OTW, we recruit for various positions on a regular basis, and recruitment will next open in January.

From October 25 to November 22, Volunteers & Recruiting received 287 new requests, and completed 270, leaving them with 63 open requests (including induction and removal tasks listed below). As of November 22, 2025, the OTW has 983 volunteers. \o/ Recent personnel movements are listed below.

New Fanlore Volunteers: Luana and 2 other Chair-Track Volunteers
New Policy & Abuse Volunteers: Anderson, Araxie, corr, Aspenfire, Klm, Mothmantic, Nova Deca, vanishinghorizons, and 1 other Volunteer
New Tag Wrangling Volunteers: 90Percent Human, Aeon, Alecander Seiler, ambystoma, Astrum, Atlas Oak, batoidea, Bette, Bottle, bowekatan, Bruno, Chaosxvi, Destiny, DogsAreTheBest312, Dream, elia faustus, Ellexamines, Elliott W, Gracey, jacksonwangparty, Jean W, Kalico, Keira Gong, Kiru, lamonnaie, Lavender, Loria, Lucia G, LWynn, Max, Nikki, Nioral, noctilucent, Our Hospitality, Primo, Rie, Salethia, Sapphira, sashene, Schnee, Scylle, sneakyowl, soymilk, Thaddeus, TheCrystalRing, thewritegrump, Water, Wintam, yucca, and 1 other Tag Wrangling Volunteer
New Translation Volunteers: 1 Translator
New TWC Volunteers: Lys Benson (Copyeditor)
New User Response Translation Volunteers: Cesium (Translator)

Departing AO3 Documentation Volunteers: 1 Editor
Departing Open Doors Volunteers: Irina, Paula, and 2 other Import Assistants; 1 Administrative Volunteer, and 1 Fan Culture Preservation Project Volunteer
Departing Policy & Abuse Volunteers: 1 Communications News Post Moderation Liaison
Departing Tag Wrangling Volunteers: Julia Santos (Tag Wrangling Supervisor); blackelement7, pan2fel, and 7 other Tag Wrangling Volunteers
Departing Translation Volunteers: weliuona and 2 other Translators
Departing Volunteers & Recruiting Volunteers: Alisande and 2 other Volunteers

For more information about our committees and their regular activities, you can refer to the committee pages on our website.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.